Frequently Asked Questions

Account Maintenance

I cannot log in to my ISAKOS account.

If you have forgotten your password, click here and enter your email address to have your password re-sent to you. If you have forgotten or lost access to your login email, contact the ISAKOS Office.

 

I tried to create an account but encountered an error that says "Your email already exists in the database." What should I do?

This error indicates that ISAKOS already has a record associated with your email address on file. Click here and enter your email address to retrieve your password and access your account.

 

Regional Meeting Registration

I have not received my confirmation email/registration receipt. Am I registered?

If you have not received your confirmation email after registering, please check your spam/junk folders and assure that the @isakos.com domain is whitelisted by your email server. If you still cannot find your registration confirmation, contact the ISAKOS Office.

 

Can I pay for registration with...

A credit card?
You may register online or on-site with a credit card. ISAKOS accepts Visa, Mastercard, American Express, and Discover Card.

A check?
You may pay for registration with a check by enclosing a check drawn in US dollars by a US bank with a completed registration form and mailing it to:

ISAKOS-ESSKA Regional Meeting 2020
2410 Camino Ramon
Suite 215
San Ramon, CA 94583
UNITED STATES

A wire transfer?
If you wish to make a registration payment via wire transfer, please email the ISAKOS Office at register@isakos.com with a completed registration form and the subject line "Regional Meeting 2020 Wire Transfer Request."

Cash?
You may pay for registration using cash on-site only, and only in US dollars. Please refrain from mailing cash to the ISAKOS Office.

 

Can I register someone other than myself?

To register an attendee on their behalf, please contact the ISAKOS Office at register@isakos.com.

 

My credit card was declined when I tried to register online. How do I register?

If your card was declined while attempting to register online, please assure that the credit card number, security or verification code, and expiration date are valid and were input correctly. Please note that ISAKOS only accept credit card payments made with Visa, MasterCard, American Express, or Discover cards. If you still continue to experience difficulty registering online with a credit card, contact the ISAKOS Office.

 

Can I register on-site?

On-site registration will be available during the Regional Meeting. Please check the Registration page for the on-site registration and check-in schedule. You must pay all registration fees at the time of registration.

 

What do I need to bring to check-in?

Please bring a copy of your final registration confirmation and some form of photo ID.

If you have registered as a Resident or Fellow, you must also bring a copy of your proof of status.

If you have registered as an Allied Health professional, you must also bring your allied health license.

If you have registered as an Exhibitor or Company Representative, you must also bring a business card, or other verificable proof of association with the company you are representing or exhibiting with.

 

CME Certification

How many CME Hours can I claim for attending the Regional Meeting?

The breakdown of Regional Meeting CME Hours can be found on the Regional Meeting Program page.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the American Academy of Orthopaedic Surgeons and the International Society of Arthroscopy, Knee Surgery and Sports Medicine. The American Academy of Orthopaedic Surgeons is accredited by the ACCME to provide continuing medical education for physicians.

 

How do I claim my CME Certificate?

Immediately after the Regional Meeting, attendees will receive an email from ISAKOS with a link to an online evaluation. Once the course evaluation has been completed, an automatic link to download and print CME Certificate(s) will be provided. Attendees may log in to myMeeting at any time, after completion of the evaluation to download or print certificates.

 

Travel, Tours & Guests

Why is a visa letter $100? Do I need one?

Upon registration, all registrants will automatically receive a digital copy of a personalized visa invitation letter, in English and Spanish, at no charge. This letter is free of charge, and can be accessed and downloaded by logging in to myMeeting and clicking Visa Letter.

Registrants may purchase an optional embossed hard copy of their visa invitation letter for US $100. This fee is to cover international shipping costs for the letter to be mailed via traceable shipping from the ISAKOS Office.

Please click here to see a list of Countries that Sweden requires a visa for travel.

Visit the Travel page for more information on traveling to Sweden. Please contact your local Swedish embassy or consulate with any international travel questions.

 

International Society of Arthroscopy, Knee Surgery and Orthopaedic Sports Medicine

2410 Camino Ramon, Suite 215
San Ramon, CA, USA 94583
Tel: +1 925.807.1197 • Fax: +1 925.807.1199