Where is the Congress located?
Riocentro Convention Center
Avenida Salvador Allende 655
Barra da Tijuca
Rio de Janeiro, Brazil
Telephone: + 55 (21) 3035 9100
Fax: + 55 (21) 3035 9138
What are the program hours for the ISAKOS Congress?
Can I view the Final Program prior to arriving onsite in Rio?
Saturday, May 14
08:00 – 18:00 (Pre-Courses Only)
Sunday, May 15
Sunday, May 15
17:45 – 20:00 (Welcome Reception)
Monday, May 16
Tuesday, May 17
Wednesday, May 18
Thursday, May 19
The Final Program is not available prior to the start of the Congress. Please
visit the Registration Desk during scheduled hours of operation to pick up your
registration packet, including the ISAKOS Congress Final Program.
How can I request a copy of the Preliminary Program?
The ISAKOS Preliminary Program for the 2011 ISAKOS Congress is available online. Please
to view the Program. If you would like to receive a copy of the
Preliminary Program by mail, please email your mailing address to the ISAKOS
office at firstname.lastname@example.org
How can I contact the ISAKOS Office?
- Telephone- The ISAKOS Office is open Monday through
Friday from 8:30am-5:00pm, Pacific Standard Time. Due to the high volume of
calls received, messages left on the voicemail will be returned as quickly as
possible. Please leave all messages in English.
- Email - Due to the high volume of emails received by
the ISAKOS office, emails will be responded to within one week. Please send
emails in English – emails in other languages will not be answered.
- Fax – Please send faxes to the ISAKOS office at any
time. Due to the sensitive nature of information on the registration form,
please verify that you have the correct fax number of +1.925.807.1199.
- Mail – Please send all letters, registrations forms,
etc. to the ISAKOS office at the following address:
ISAKOS – 8th Biennial Congress
2410 Camino Ramon, Suite 215
San Ramon, CA 94583
Does ISAKOS offer one day registration?
ISAKOS does NOT offer one day registrations for the 2011 ISAKOS Congress.
I have already registered for the 2011 ISAKOS Congress, and would like to
change my ICL selections, how do I do this?
Please visit the online registration system to make any changes to you
registration record. No payment will be required to change your ICL. Simply make
any changes you would like to make, and submit your registration form again.
Please note: you will receive a new confirmation email containing the
changes/additions to your registration. If you are experiencing difficulties,
please contact the ISAKOS office.
I have already registered for the 2011 ISAKOS Congress, and I would like to
add a registration for a Pre-Course, how do I do this?
Please visit the online registration system. Additional payment of the
pre-course registration free will be required.
I have registered online but have not received my confirmation email, am I
It is probable that your email address was entered incorrectly or you spam
filter blocked the sending of the email. Please verify that the email was not
placed into your spam folder. Please also visit the ISAKOS website to verify
that your email address was entered correctly. To receive another copy of your
registration confirmation email, please visit the registration website, search
for your record, and request a copy of your receipt.
I did not include a registration for my spouse or accompanying persons when I
completed my original registration, can I add them?
Please visit the online registration system to make any changes to your
registration record. Please note: additional payment for the Spouse and Guest
Morning Cafe will be required. Simply make any changes you would like to make,
and submit your registration form again. Please note that payment of US $40 will
be charged for each accompanying person added to the registration. If you are
experiencing difficulties, please contact the ISAKOS office.
What day are the ISAKOS Pre-Courses?
All ISAKOS Pre-Courses are being
held on Saturday May 14, 2011 at the Windsor Barra Hotel. Early registration is
recommended as space is limited. Please register online at
Where is the Sports Rehabilitation Concurrent Course being held?
The Sports Rehabilitation Concurrent Course is being held at the Riocentro
Convention Center on May 15-17, 2011. Early registration is recommended as space
is limited. Please register online at
How much does it cost to register?
The cost of registration depends on the registration type, how the reservation is completed, and when the registration is done. Please refer to the chart on the registration page
for information related to registration pricing.
If I am a presenter or member of the faculty for the 2011 ISAKOS Congress, is my registration fee waived?
Due to the large number of presenters participating in the ISAKOS Congress,
presenters’ registration fees are NOT waived. ISAKOS does offer a discounted
registration rate for presenters. If you are a presenter who qualifies for a
less expensive registration rate (ie – resident/fellow or ISAKOS member), please
register at the less expensive registration rate.
If I am a member of the faculty for an ISAKOS Pre-Courses, is my registration
fee waived for the 2011 ISAKOS Congress?
Faculty of an ISAKOS Pre-Course will have their registration fee waived ONLY for
the ISAKOS Pre-Course of which they are a participant. The ISAKOS Office will register each
Faculty for their Pre-Course.
Participation in multiple Pre-Courses is allowed, however, full registration
fees must be paid for each individual course you wish to attend. Access to the 2011 ISAKOS Congress or the
Sports Rehabilitation Concurrent Course requires additional registration and
If I am a member of the faculty for the Sports Rehabilitation Concurrent Course, is my registration fee waived?
Registration to the Sports Rehabilitation Concurrent Course is waived for
participating Faculty of the Sports Rehabilitation Concurrent Course. The ISAKOS Office will register each
faculty for the Sports Rehabilitation Concurrent Course. If you wish to participate in the ISAKOS
Congress or ISAKOS Pre-Courses, additional registration and payment is required. Participation in multiple Pre-Courses is
allowed, however full registration fees must be paid for each individual course.
I am a sales representative for an exhibiting
company, how do I register for the Congress?
Prior to March 31, 2011, exhibitor representatives can register via the ISAKOS
Congress website for a discounted rate of US $600. Exhibitor representatives are
unable to register for the ISAKOS Congress until the company they are affiliated
with has received an exhibit space assignment and confirmation letter. Exhibitor
representatives who do not register prior to March 31, 2011 can register on-site
for US $725. Please note:
All exhibitor representatives will be required
to show proof of affiliation (business card) with the exhibiting company and a
photo ID, at the on-site registration desk, in order to receive their badge.
When will the Registration Desk be open onsite?
The Registration Desk for the 2011 Congress will be open according to the following schedule:
If I am a member of an ISAKOS partner society, do I receive a discount for my registration fees?
|Sunday, May 15
||7:00 – 17:00
|Monday, May 16
||7:00 – 17:00
|Tuesday, May 17
||7:00 – 13:00
|Wednesday, May 18
||7:00 – 17:00
|Thursday, May 19
||7:00 – 12:00
ISAKOS does not offer discounted registration fees to the members of Partner
Societies. Registration discounts are only available to ISAKOS members.
How can I pay for my ISAKOS Congress Registration Fees?
Registrants can pay for their registration fees in three ways: by credit card,
by check, and by wire transfer. Please see below for more information:
I faxed in my registration form, when will I
receive confirmation of my registration?
Credit card – ISAKOS accepts Visa, MasterCard and
American Express. Please note that charges will be processed immediately when
the registration is completed. If your credit card is declined, please try
another card or contact the ISAKOS office about alternate forms of payment.
Please note that security measures on the ISAKOS website prohibits the
processing of multiple transactions on the same credit card. If you would like
to charge multiple registrations on the same card, please refer to the
information below on processing multiple registrations.
Check – ISAKOS will accept checks for payment of
registration fees. The check must be raised by a US bank in US dollars. The
check must be mailed to the ISAKOS office (please do not fax a copy of the
check). Please note that your registration will be revoked if the check cannot
Wire transfer – Wire transfers are only available by
contacting the ISAKOS office. Wire transfers must be accompanied by a Wire
Transfer Authorization form and contain specific information related to the
registrant. Wire Transfer forms must be faxed to the ISAKOS Office with the
registration forms. Please note that registrations will not be processed until
the wire transfer is received in the ISAKOS bank account.
You will receive your email confirmation one week after the form is received in
the ISAKOS Office. If you have not received a response within 10 days, please
contact the office as we probably do not have your email address correct. Please
note that registration confirmations will ONLY be sent via email.
I am unable to attend the Congress and
requested a refund, when and how will my refund be processed?
Refund requests must be submitted in writing to the ISAKOS Office. Refunds are
subject to a $100.00 processing fee, and will be refunded directly to the
registrant’s credit card. If the original registration was paid with a check or
wire transfer, a refund check will be sent (in US dollars). Refunds will not be
sent by wire transfer. Refunds may take up to 30 days to be processed.
*Refunds must be received in writing in the ISAKOS Office by March 1, 2011. No Refunds will be issued after that date.
What are the exhibit hours for the ISAKOS Congress?
I am a
sales representative for an exhibiting company, how do I register for the
Sunday, May 15
07:00–15:00 and 18:00–20:00
Monday, May 16
Tuesday, May 17
Wednesday, May 18
Prior to March 21, 2011, exhibitor
representatives can register via the ISAKOS Congress website for a discounted
rate of US $600. Exhibitor representatives are unable to register for the ISAKOS
Congress until the company they are affiliated with has received an exhibit
space assignment and confirmation letter. Exhibitor representatives who do not
register prior to March 21, 2011 can register on-site for US $725. Please note:
All exhibitor representatives will be required to show proof of affiliation
(business card) with the exhibiting company and a photo ID, at the on-site
registration desk, in order to receive their badge.
Who is the Official Service Contractor for the ISAKOS
LK Montagens has been designated as
the official local service contractor. General questions regarding any services
provided by LK Montagens (rental furnishing and carpet, material handling,
labor, special signage, etc.) including decoration inquiries should be directed
to LK Montagens as listed below:
Rua General Argolo, 113–São Cristovão
Rio de Janeiro , RJ , Brazil
Telephone: +55 (21) 3295–2801
Fax: +55 (21) 3295–2813
Who do I contact regarding Freight Forwarding, Drayage and
For exhibitors requiring the services
from the port of entry to the location in the exhibition hall, please contact
our official forwarder:
Interlog–International Freight Forwarders
Rua Olga, 76–Bonsucesso
Rio de Janeiro, RJ, Brazil 21041–140
Phone: +55 (21) 2142–5300
Phone: +55 (21) 2142–5315
Fax: +55 (21) 2142–5314
Contact: Marcos Marcelo
Director: Francisco Schulte
Please note: the exhibition hall is not a ‘BONDED EXHIBITION AREA’ for the show.
Exhibitors who will display imported goods should go through customs clearance
What are the exhibit installation and
dismantle hours for the ISAKOS Congress?
Installation: Friday, May 13
................ Saturday, May 14 8:00–17:00
Dismantle: Thursday, May 19 14:00–23:00
Where can I find the cancellation
policy for exhibitors at the ISAKOS Congress?
For detailed information, please
refer to page 14 of the Exhibitor Prospectus.
If I apply for ISAKOS membership, can I register at the Member’s registration rate?
Yes, you can apply for ISAKOS
membership and receive the Member’s registration rate. However, please note that
new membership applications must be received by March 31, 2011 to receive the
Member’s registration rate
. Please DO NOT register for the meeting as a
non-member if you are applying for ISAKOS Membership – it is better to wait and
submit your registration after your membership application has been received and
processed. Membership applications may be completed online via the isakos