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ISAKOS Congress 2011: Frequently Asked Questions

General Congress Info

Where is the Congress located?
Riocentro Convention Center
Avenida Salvador Allende 655
Barra da Tijuca
Rio de Janeiro, Brazil
Telephone: + 55 (21) 3035 9100
Fax: + 55 (21) 3035 9138
www.riocentro.com.br

What are the program hours for the ISAKOS Congress?
Saturday, May 14 08:00 – 18:00 (Pre-Courses Only)
Sunday, May 15 8:00–17:30
Sunday, May 15 17:45 – 20:00 (Welcome Reception)
Monday, May 16 8:00–17:30
Tuesday, May 17 8:00–13:00
Wednesday, May 18 8:00–17:30
Thursday, May 19 8:00–13:30
Can I view the Final Program prior to arriving onsite in Rio?
The Final Program is not available prior to the start of the Congress. Please visit the Registration Desk during scheduled hours of operation to pick up your registration packet, including the ISAKOS Congress Final Program.

How can I request a copy of the Preliminary Program?
The ISAKOS Preliminary Program for the 2011 ISAKOS Congress is available online. Please click here to view the Program. If you would like to receive a copy of the Preliminary Program by mail, please email your mailing address to the ISAKOS office at isakos@isakos.com.

How can I contact the ISAKOS Office?
  • Telephone- The ISAKOS Office is open Monday through Friday from 8:30am-5:00pm, Pacific Standard Time. Due to the high volume of calls received, messages left on the voicemail will be returned as quickly as possible. Please leave all messages in English.
  • Email - Due to the high volume of emails received by the ISAKOS office, emails will be responded to within one week. Please send emails in English – emails in other languages will not be answered.
  • Fax – Please send faxes to the ISAKOS office at any time. Due to the sensitive nature of information on the registration form, please verify that you have the correct fax number of +1.925.807.1199.
  • Mail – Please send all letters, registrations forms, etc. to the ISAKOS office at the following address:
    ISAKOS – 8th Biennial Congress
    2410 Camino Ramon, Suite 215
    San Ramon, CA 94583
    USA

Registration

Does ISAKOS offer one day registration?
ISAKOS does NOT offer one day registrations for the 2011 ISAKOS Congress.

I have already registered for the 2011 ISAKOS Congress, and would like to change my ICL selections, how do I do this?
Please visit the online registration system to make any changes to you registration record. No payment will be required to change your ICL. Simply make any changes you would like to make, and submit your registration form again. Please note: you will receive a new confirmation email containing the changes/additions to your registration. If you are experiencing difficulties, please contact the ISAKOS office.

I have already registered for the 2011 ISAKOS Congress, and I would like to add a registration for a Pre-Course, how do I do this?
Please visit the online registration system. Additional payment of the pre-course registration free will be required.

I have registered online but have not received my confirmation email, am I registered?
It is probable that your email address was entered incorrectly or you spam filter blocked the sending of the email. Please verify that the email was not placed into your spam folder. Please also visit the ISAKOS website to verify that your email address was entered correctly. To receive another copy of your registration confirmation email, please visit the registration website, search for your record, and request a copy of your receipt.

I did not include a registration for my spouse or accompanying persons when I completed my original registration, can I add them?
Please visit the online registration system to make any changes to your registration record. Please note: additional payment for the Spouse and Guest Morning Cafe will be required. Simply make any changes you would like to make, and submit your registration form again. Please note that payment of US $40 will be charged for each accompanying person added to the registration. If you are experiencing difficulties, please contact the ISAKOS office.

What day are the ISAKOS Pre-Courses? All ISAKOS Pre-Courses are being held on Saturday May 14, 2011 at the Windsor Barra Hotel. Early registration is recommended as space is limited. Please register online at www.isakos.com/2011congress/registration.

Where is the Sports Rehabilitation Concurrent Course being held?
The Sports Rehabilitation Concurrent Course is being held at the Riocentro Convention Center on May 15-17, 2011. Early registration is recommended as space is limited. Please register online at www.isakos.com/2011congress/registration.

How much does it cost to register?
The cost of registration depends on the registration type, how the reservation is completed, and when the registration is done. Please refer to the chart on the registration page for information related to registration pricing.

If I am a presenter or member of the faculty for the 2011 ISAKOS Congress, is my registration fee waived?
Due to the large number of presenters participating in the ISAKOS Congress, presenters’ registration fees are NOT waived. ISAKOS does offer a discounted registration rate for presenters. If you are a presenter who qualifies for a less expensive registration rate (ie – resident/fellow or ISAKOS member), please register at the less expensive registration rate.

If I am a member of the faculty for an ISAKOS Pre-Courses, is my registration fee waived for the 2011 ISAKOS Congress?
Faculty of an ISAKOS Pre-Course will have their registration fee waived ONLY for the ISAKOS Pre-Course of which they are a participant. The ISAKOS Office will register each Faculty for their Pre-Course. Participation in multiple Pre-Courses is allowed, however, full registration fees must be paid for each individual course you wish to attend. Access to the 2011 ISAKOS Congress or the Sports Rehabilitation Concurrent Course requires additional registration and payment.

If I am a member of the faculty for the Sports Rehabilitation Concurrent Course, is my registration fee waived?
Registration to the Sports Rehabilitation Concurrent Course is waived for participating Faculty of the Sports Rehabilitation Concurrent Course. The ISAKOS Office will register each faculty for the Sports Rehabilitation Concurrent Course. If you wish to participate in the ISAKOS Congress or ISAKOS Pre-Courses, additional registration and payment is required. Participation in multiple Pre-Courses is allowed, however full registration fees must be paid for each individual course.

I am a sales representative for an exhibiting company, how do I register for the Congress?
Prior to March 31, 2011, exhibitor representatives can register via the ISAKOS Congress website for a discounted rate of US $600. Exhibitor representatives are unable to register for the ISAKOS Congress until the company they are affiliated with has received an exhibit space assignment and confirmation letter. Exhibitor representatives who do not register prior to March 31, 2011 can register on-site for US $725. Please note: All exhibitor representatives will be required to show proof of affiliation (business card) with the exhibiting company and a photo ID, at the on-site registration desk, in order to receive their badge.

When will the Registration Desk be open onsite?
The Registration Desk for the 2011 Congress will be open according to the following schedule:
Sunday, May 15 7:00 – 17:00
Monday, May 16 7:00 – 17:00
Tuesday, May 17 7:00 – 13:00
Wednesday, May 18 7:00 – 17:00
Thursday, May 19 7:00 – 12:00


If I am a member of an ISAKOS partner society, do I receive a discount for my registration fees?
ISAKOS does not offer discounted registration fees to the members of Partner Societies. Registration discounts are only available to ISAKOS members.

How can I pay for my ISAKOS Congress Registration Fees?
Registrants can pay for their registration fees in three ways: by credit card, by check, and by wire transfer. Please see below for more information:
  • Credit card – ISAKOS accepts Visa, MasterCard and American Express. Please note that charges will be processed immediately when the registration is completed. If your credit card is declined, please try another card or contact the ISAKOS office about alternate forms of payment. Please note that security measures on the ISAKOS website prohibits the processing of multiple transactions on the same credit card. If you would like to charge multiple registrations on the same card, please refer to the information below on processing multiple registrations.
  • Check – ISAKOS will accept checks for payment of registration fees. The check must be raised by a US bank in US dollars. The check must be mailed to the ISAKOS office (please do not fax a copy of the check). Please note that your registration will be revoked if the check cannot be deposited.
  • Wire transfer – Wire transfers are only available by contacting the ISAKOS office. Wire transfers must be accompanied by a Wire Transfer Authorization form and contain specific information related to the registrant. Wire Transfer forms must be faxed to the ISAKOS Office with the registration forms. Please note that registrations will not be processed until the wire transfer is received in the ISAKOS bank account.

I faxed in my registration form, when will I receive confirmation of my registration?
You will receive your email confirmation one week after the form is received in the ISAKOS Office. If you have not received a response within 10 days, please contact the office as we probably do not have your email address correct. Please note that registration confirmations will ONLY be sent via email.

I am unable to attend the Congress and requested a refund, when and how will my refund be processed?
Refund requests must be submitted in writing to the ISAKOS Office. Refunds are subject to a $100.00 processing fee, and will be refunded directly to the registrant’s credit card. If the original registration was paid with a check or wire transfer, a refund check will be sent (in US dollars). Refunds will not be sent by wire transfer. Refunds may take up to 30 days to be processed. *Refunds must be received in writing in the ISAKOS Office by March 1, 2011. No Refunds will be issued after that date.

Hotel & Travel

Who do I contact to make arrangements for hotel and flight reservations?
The ISAKOS Office is not involved in the booking of hotel or flight reservations. Hotel reservation information will be available through FK Viagens & Eventos, the official travel company for the ISAKOS Congress. ISAKOS is not able to assist registrants with the booking of flight reservations.

How do I secure a visa to enter Brazil?
The ISAKOS Office is not involved in securing visas for travel into Brazil. A valid Passport is required to enter Brazil. Participants from certain countries may be required to obtain a visa to enter Brazil. If you are uncertain to your requirement please consult your nearest Brazilian Embassy/ Consulate. If you would like an invitation letter from ISAKOS for visa purposes, you can obtain a PDF at no cost or have a original letter on ISAKOS letterhead airmailed to you are the price of $40. Please visit the Registration Payment Page for visa invitation letter options.

Presenter Information

If I am a presenter or member of the faculty, is my registration fee waived?
Due to the large number of presenters participating in the ISAKOS Congress, presenters’ registration fees are NOT waived. ISAKOS does offer a discounted registration rate for presenters. If you are a presenter who qualifies for a less expensive registration rate (ie – resident/fellow or ISAKOS member), please register at the less expensive registration rate.

When will I receive notification if my abstract was accepted for e-poster or podium presentation?
Notification of acceptance for podium presentations and for e-posters will be emailed to the corresponding author (only) in November 2010.

If I am presenting an e-poster, am I required to provide a physical poster?
The 2011 ISAKOS Congress will only feature electronic posters. Poster presenters are asked to submit up to 10 Power Point slides that will be available for viewing at computer stations at the Congress, as well as included on a CD that will be distributed to all Congress attendees.

I am unable to present on the date that was assigned to me, is it possible to change my presentation date?
The ISAKOS Office is unable to make changes to presentation times. If you will be unable to present at your scheduled time, please contact the Office to determine if alternate arrangements can be made.

Exhibit & Sponsorship

What are the exhibit hours for the ISAKOS Congress?
Sunday, May 15 07:00–15:00 and 18:00–20:00
Monday, May 16 07:00–17:30
Tuesday, May 17 07:00–13:00
Wednesday, May 18 07:00–17:30
I am a sales representative for an exhibiting company, how do I register for the Congress?
Prior to March 21, 2011, exhibitor representatives can register via the ISAKOS Congress website for a discounted rate of US $600. Exhibitor representatives are unable to register for the ISAKOS Congress until the company they are affiliated with has received an exhibit space assignment and confirmation letter. Exhibitor representatives who do not register prior to March 21, 2011 can register on-site for US $725. Please note: All exhibitor representatives will be required to show proof of affiliation (business card) with the exhibiting company and a photo ID, at the on-site registration desk, in order to receive their badge.

Who is the Official Service Contractor for the ISAKOS Congress?
LK Montagens has been designated as the official local service contractor. General questions regarding any services provided by LK Montagens (rental furnishing and carpet, material handling, labor, special signage, etc.) including decoration inquiries should be directed to LK Montagens as listed below:

LK Montagens
Rua General Argolo, 113–São Cristovão
Rio de Janeiro , RJ , Brazil
Telephone: +55 (21) 3295–2801
Fax: +55 (21) 3295–2813
Email: lk@lk.com.br

Who do I contact regarding Freight Forwarding, Drayage and Customs?
For exhibitors requiring the services from the port of entry to the location in the exhibition hall, please contact our official forwarder:

Interlog–International Freight Forwarders
Rua Olga, 76–Bonsucesso
Rio de Janeiro, RJ, Brazil 21041–140
Phone: +55 (21) 2142–5300
Phone: +55 (21) 2142–5315
Fax: +55 (21) 2142–5314
Website: www.interlog.com.br
Contact: Marcos Marcelo
Email: mmarcelo@interlog.com.br
Director: Francisco Schulte
Email: schulte@interlog.com.br

Please note: the exhibition hall is not a ‘BONDED EXHIBITION AREA’ for the show. Exhibitors who will display imported goods should go through customs clearance procedures.

What are the exhibit installation and dismantle hours for the ISAKOS Congress?
Installation: Friday, May 13 08:00–20:00
................ Saturday, May 14 8:00–17:00
Dismantle: Thursday, May 19 14:00–23:00

Where can I find the cancellation policy for exhibitors at the ISAKOS Congress?
For detailed information, please refer to page 14 of the Exhibitor Prospectus.

ISAKOS Information: Membership, etc.

If I apply for ISAKOS membership, can I register at the Member’s registration rate?
Yes, you can apply for ISAKOS membership and receive the Member’s registration rate. However, please note that new membership applications must be received by March 31, 2011 to receive the Member’s registration rate. Please DO NOT register for the meeting as a non-member if you are applying for ISAKOS Membership – it is better to wait and submit your registration after your membership application has been received and processed. Membership applications may be completed online via the isakos website: www.isakos.com